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Warehouse Supervisor

Warehouse Supervisor

Hours of Work; 37.5 hours per week working Monday – Saturday, 5 days out of 6.

Qualifications and Training

Full current driving licence

Good standard of literacy and numeracy – GCSE or equivalent in English and Maths

Basic understanding of computers including use of Microsoft Excel



Knowledge / experience in logistics / warehousing

People management skills

Able to drive vehicles of Luton Transit van size with manual gearbox

Customer service experience

Experience of working to a schedule without supervision


Knowledge or experience of handling Furniture                                                                                                          

Charity retail experience

Stock control experience


To supervise a team of drivers, porters and agency staff.

To liaise with the customer service team to maximise productivity; providing key performance data as required

To ensure all relevant procedures and guideline are followed by the driver and porters

To maintain the warehouse operation procedures.

To check that all administrative paper work completed by the Retail Logistics Driver and Porters is correct.To deal sympathetically and respectfully with customers and donors.

Personal qualities

  • Practical, organised and tidy
  • Self-motivated with determination to finish daily work schedules.
  • Patient
  • Personal integrity
  • Positive attitude to change
  • Methodical and organised approach to maintaining operational standards and procedures.
  • Capable of maintaining basic documentation and records
  • Good geographical knowledge of the Hospice catchment area
  • Good communication skills
  • Able to prioritise, problem solve and manage own time
  • Ability to multi-task


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